Terms & Conditions

Terms of Use
  • This site is owned and operated by Rosewood Gift & Hamper Limited.
  • By accessing, browsing and using this site, the user agrees to abide by the terms and conditions outlined by Rosewood Gift & Hamper Limited.
  • Rosewood Gift & Hamper Limited reserves the right to change and update the terms and conditions any time.
Copyright & Restrictions
  • Rosewood Gift & Hamper Limited owns the sole property rights to all material owned, operated, licensed or controlled by this website, including text, graphics, icons, audio, electronic downloads, data and software. This material may not be copied, reproduced or forwarded without prior written consent of Rosewood Gift & Hamper Limited.
Cancellation Policy
  • Any order placed with and accepted by Rosewood Gift & Hamper Limited may be cancelled by customers only upon approval in a writing signed by an officer of Rosewood Gift & Hamper Limited. A cancellation fee of fifty percent (50%) of order value will be charged.
  • Rosewood Gift & Hamper Limited will not be able to refund, return or exchange any goods once they have been packaged, are in the process of being delivered to, or has been delivered to the customers.
Substitution Policy
  • Rosewood Gift & Hamper Limited will make every effort to provide products that are aligned with the online product images and descriptions.  If certain products are out of stock, Rosewood Gift & Hamper Limited reserves the right to substitute items using products that are of equal or greater value, without advance notice.
Delivery Conditions
  • If products are not delivered due to the recipient’s unavailability or as a result of inaccurate delivery information, additional delivery charges will be required. Delivery surcharge will also be applicable for any redirection of orders.
  • Rosewood Gift & Hamper Limited cannot guarantee the quality of perishable items as a result of additional transit time for re-delivery. If the customer requires fresh items to be repacked for the redelivery, a charge of 50% of the original order cost plus delivery fee is applicable.
Promotional Material
  • Rosewood Gift & Hamper Limited will contact customers via email, fax or post to distribute the latest product information and details of promotions. If you do not wish to receive such information, please remove yourself from our mailing list by emailing info@rosewood.hk.